FREE STANDARD SHIPPING TO USA AND CANADA ON ALL PRINT PRODUCTS

FAQs

If you don't find what you are looking for on this page, don't hesitate to chat with us or send us a short email and we will gladly help you out!

 

LOCATION

Montreal, Canada is where we envision our beautiful products and work to make them available to you. We print our products across the country and travel the world to share beautiful and inspiring content with you.

Please note that while our offices are in Montreal, we are not able to accommodate any office visits or package pick-ups here at this time. 

PAPER & MATERIALS USED

You may have noticed we do not print on traditional glossy photo paper. Inspired by trendy square prints with a retro look and a Scandinavian feel, we wanted to create something modern, sleek and timeless that could fit any decor, with or without picture frames, regardless of their size.

Our matte paper showcases the natural details of an image, a detail we just loooove!

And because we care about the planet, you'll be glad to know our papers are eco-friendly, acid-free, archival, and FSC certified.

SHIPPING

All orders are mailed through Canada Post within 2-3 business days unless mentioned otherwise.

Canada: expect 2-4 business days, once the order is shipped. 
USA: expect 4-6 business days, once the order is shipped. 

We are Canadian based and currently ship to Canada and US only. 


Duties and taxes may apply upon delivery and we are not responsible for these. Customers (or recipients) are responsible for paying any import duties, customs or fees, as they are not included in the price at checkout and there is no way for us to know if and what the amount charged will be.

If you happen to get charged, let us know so we can try to update this information with actual facts.

GIFTS

It is not yet possible to purchase gift certificates through our website. Sign up for our newsletter to find out when they will be made available. 

CANCELATION & RETURN POLICY

If you should need to cancel your order for any reason, login to your account and head to your order history. You have one (1) hour of receiving your order confirmation email to cancel your order. Passed this time – we cannot refund or cancel orders.

Of course, you can! (though we’re pretty sure you’ll never want to…!) 

To cancel before the next month processes, make sure to log into your account to do so before the 15th of each month, when all orders are processed. 

Want to pause your subscription instead of canceling? You can do that as often as you’d like, at no additional charge! log into your tantumbella.co account. And if your order’s already on the way then you can cancel next month's subscription pack.

Due to the nature of our products, we do not accept returns.

Although there is an exception: if your item is damaged upon delivery, we’ll happily send you a new one based on inventory availability. just contact us at hello@tantumbella.com with a description and a photo of the damaged item, within 48hrs of reception and we will send you instructions on the procedure.